The Art of Support

The Art of Support

Defining the Overall Framework

Defining the Overall Framework

Movement to Success

Movement to Success

Jim Hendrickson

Extensive Experience in Optimizing Tech Support

I am an experienced Customer Services Executive who enjoys developing global, highly responsive, customer focused services organizations. I have a reputation for setting strategic vision and executing organizational changes to drive software license and services revenue based on achieving high customer satisfaction. I have strong leadership skills that develops technical and cross-functional teams focused on improving the effectiveness and profitability of service organizations.

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Are you a customer success or support executive curious about adapting industry best practices to your organization? Are you a newly-promoted customer success or support manager with plenty of ideas, but not much management experience? Or are you an executive with no hands-on experience with customer success, but wanting to learn more about how to decrease churn and improve revenue expansion from existing customers?

The Art of Support, Second Edition is a practical guide for managers and executives that answers your questions

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Françoise Tourniaire

President of FT Works