Technical Support Management

A selected group of domain experts have agreed to assist in content development and maintenance. These individuals in addition to providing content, will assist in the editing and best practice selection process. They are also a resource for you if you desire additional assistance in analyzing or implementing the best practices. We provide contact information and links to their websites so that you can work with them directly.

Fred Van Bennekom      

Principal, Great Brook Consulting

Dave Brown                

Principal, Support Center University

David Kay

Principal, DBKay Associates

Doug Morse

Principal, Service Transformation & Innovation

Contact Doug

Tom Sweeny

Principal, ServiceXRG

Francoise Tourniaire

Principal, FT Works

Contact Francoise